Fault system
Report a fault
Report a fault in about a minute: what is broken, symptoms, error code and a photo. You get a reference number and can track the status online – the technician sees your equipment and history before arriving.
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Registered
Reference number and status page immediately.
Technician assigned
Priority from your symptoms; urgent cases first.
Visit agreed
You see the time and the technician.
Fixed
Work, measurements and recommendations recorded.
In your passport
The history stays with the equipment.